Jill Dann

Jill is an established author, consultant and practitioner. From her early days in IT in the Royal Navy, she progressed into project and programme management with collaborative NATO programmes where she developed an interest in the people aspects of strategic change, a topic she lectured on at Henley (1998-9).

After leaving the RN Jill progressed from niche Defence work into the banking and telecoms sectors, which led her to develop emotional intelligence materials as part of creating new enterprises for Prudential Corporation Contact Centres (Egg) and Halifax Group (Intelligent Finance, if.com). She has written on a broad range of topics as an associate for Virtual Ashridge [Business School] dealing with strategy, IT, Security, HR, Law, Government, Commercial and Voluntary sectors in Hot Topics or Learning Guide formats plus interactive assessments. As well as through her continued work commercially, she retains her IT expertise through her work as a regular speaker and as an examiner for the BCS’s programme and project management of IT qualifications, authoring exam papers, qualification schemes and through a regular seat on the BCS Oral Examination Panel Jill has had five books published by Hodder on the practical application of Emotional Intelligence aimed at different audiences - self-help, practitioners and occupational psychologists, managers and aspiring managers. She has designed EI programmes for the Chartered Institute of Personnel and Development (CIPD) and for the CMI. Jill has been a judge in the CMI’s Management Book of the Year Competition, launched in association with the British Library http://tinyurl.com/mboty. Jill Dann remains a Founding Director of Consultation Limited, a niche management services organisation started in 1987.

Q&A

Q: What do you wish someone had told you when you were starting out?
A: I wish I’d been advised that when someone in authority says “we want you to challenge us” that is the last thing they want.

Q: What is the best advice you’ve ever been given?
A: Recognise that it is not what people do that is most fascinating but why they do it. Through this insight you know what drives them and what opens them to influence.

Q: What is the most underrated skill in business?
A: The ability to listen to others... and the ability to hear what they mean.

Books by Jill Dann in this series

Emotional Intelligence in a Week: Teach Yourself