Total Quality Management in a week, 3rd edition

This book aims to 'clear the fog' which surrounds the concept of TQM. It provides an easy, step-by-step guide to understanding the TQM process. These steps include: understanding the principles; assessing the need for TQM; developing an implementation plan; providing an environment for success; and auditing and monitoring progress.

Contents List:
1 - Sunday: What is TQM?
2 - Monday: Assessing the need
3 - Tuesday: Planning for success
4 - Wednesday: Providing the environment
5 - Thursday: Providing the process
6 - Friday: Supporting the process
7 - Saturday: Ensuring success

The Authors:
John Macdonald has wide experience in industry and consulting. He is recognised as a TQM pioneer in the UK and has received international acclaim as a business author and speaker. John is the author of the international best sellers Global Quality and Calling a Halt to Mindless Change as well as other books in this series.

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Help desk management in a week